TERMS

ORDERS

Orders are shipped within two business days of receipt – Monday through Friday – excluding holidays.
Any orders placed on a Thursday after midnight (Spanish time zone) will be shipped the following Monday.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Maison Mangostan will be finalized when we email you to confirm the goods have been dispatched. The sale contract will be concluded in Spain and the language of the contract is Spanish or English.

We reserve the right not to accept your order. In the event that we are unable to obtain authorization for payment; the item ordered is out of stock or is withdrawn due to issues with quality control standards; shipping restrictions apply to a particular item; or the customer does not meet the eligibility criteria, your order will not be processed.

Maison Mangostan is not responsible for any foreign duties you may incur by having items shipped outside of Spain. The receiving party will always be responsible for additional duties and taxes to be collected by foreign governments and agencies.

Prices shown on the Site are in Euros (€) and are inclusive of VAT at the applicable rate. If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

PAYMENT METHODS

Credit and Debit Cards

We accept VISA and MasterCard. All credit/debit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe and simple, Maison Mangostan uses Secure Socket Layer (SSL) technology, which prevents unauthorized access to card details. Full payment will be charged when the package is dispatched.

Paypal

PayPal allows secure payment from your bank account or PayPal credit. You can also opt to pay using your credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at www.paypal.com.

DELIVERY

Maison Mangostan insures each purchase from the moment it leaves our headquarters until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point the responsibility for the purchased goods passes on to the customer.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the site are estimates and are to be used as a guide only. These delivery times commence from the date of dispatch.

If delivery is delayed by any event that is out of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by such event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.