RETURNS AND EXCHANGES

Returning an item couldn’t be easier. Try your purchases on in the comfort of your home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. Your refund will be credited to the original payment method. If you paid using a credit card, your refunde will be credited to the same credit card used to make the purchase.

Please allow 2-3 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way!

Please include the purchaser’s name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.

If you received your item as a gift, please include any information you have – the order number, the name or email of the person who ordered the gift, etc – and we will make sure you are taken care of.

Products for return or exchange should be sent to the following address:

MAISON MANGOSTAN
Calle Montero Ríos, 38 – 3º izq.
36201·Vigo, Pontevedra
Spain

Phone: +34 986 173 712

When trying on your purchase, please be careful not to damage the soles, the outside/inside of the shoes or the shoe box. We recommend that all shoes are tried on a soft, carpeted surface in order to avoid deterioration. If you decide that your new shoes are not quite right, please make sure they are returned unworn and in a sellable condition. In order to be eligible for return, items must be returned in their original condition, along with the dust paper, the intact box and all Maison Mangostan tags attached, as these elements are considered part of the product. Please place the shoe box inside a larger, accommodating box in order to prevent damage during shipping. Returns that do not meet these requirements will not be accepted and will be sent back to the customer at the lateros expense.

Please contact our customer care team by emailing info@maisonmangostan.com if you have any further questions.

Faulty goods

Goods are classified as faulty if they are received damaged, or if  a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply request your refunde by e-mailing  info@maisonamangostan.com and return the faulty goods to us within 30 days of the day you received them.